CSU Collaborative for Student Achievement

General

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FAQ 2

• Phone calls
• Teams - Microphone issues

Printers

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Adding Printers 1

• How a domain user adds a new printer

Computer Setup

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Drive and Printer Setup 2

• Map the O: Drive on Windows
• Map the O: drive on Mac

Remote Access 0

How to

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Outlook 3

• Schedule a meeting with a room
• Add a Shared Mailbox in Outlook
• Adding a mailbox in outlook desktop app

Teams 1

• Teams Basics

Timeclock 1

• Timeclock Plus from off campus

Use software 7

• Adobe Digital Signatures
• Zoom Privacy FAQ
• Microsoft Office 365 update channel
• How to join a virtual meeting (Teams or Zoom)
• MS Teams recordings - adjust settings to share

See all 7 articles

Freshservice Solutions 7

• How to make tags, add them to tickets, run reports
• article Customizing Helpdesk Statuses
• How to edit a requester in Freshservice so they can login through SSID
• How to report a ticket/email as "abuse"
• What "Status" means and how to "Change Requester" - Freshworks Admin

See all 7 articles

EAB Navigate / Advising Training Dev.

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Progress Reports 1

• Instructor - Edit Progress Reports

Website Support 2

• How to get help if www.advising.colostate.edu is down
• Code for Upcoming Events on home page of Advising@CSU

FAQs and How To's - Navigate, etc. 15

• How to toggle between Staff and Student role - NAVIGATE
• How to include attachments in mass emails to students - NAVIGATE
• How to run a report on another advisor/staff person's caseload
• What to do when can't login to Navigate
• Decision Guide - questions for setting up new users in Navigate/configurations

See all 15 articles

Workflows (Advising Training and Development) 9

• Orientation setup - process to forward Access Request tickets to Mike
• 20221216-ATD-helpdesk-workflow-V2
• Advising Newsletter - ticket process workflow
• Ticket Handoff to Assessment and technology Team (aka MIKE)
• ATD workflow for Open tickets

See all 9 articles

Archive 2

• ATD Helpdesk Workflow - Freshservice
• Projects tracking workflow - V2 (FINAL)

Templates 1

• Advising News - template folder in Teams

Kiosk-how-to 0

Catalog

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Computer Accesories 3

• Bluetooth Keyboard and mouse options
• Available HP Monitor Options
• Ergonomic Mouse Options

Connection and Network issues

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PC 0

HR

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HR policies 0

Finance

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Finance policies 0