Home
Solutions
New Ticket
Login
CSU Collaborative for Student Achievement
Home
Home
Solutions
Sign in
Sign up
Search
Solutions
Explore How-To's and learn best practices from our knowledge base.
General
FAQ
2
Phone calls
Teams - Microphone issues
Printers
Adding Printers
1
How a domain user adds a new printer
Computer Setup
Drive and Printer Setup
2
Map the O: Drive on Windows
Map the O: drive on Mac
Remote Access
1
DUO 2FA
How to
Outlook
3
Schedule a meeting with a room
Add a Shared Mailbox in Outlook
Adding a mailbox in outlook desktop app
Teams
1
Teams Basics
Timeclock
1
Timeclock Plus from off campus
Use software
7
Adobe Digital Signatures
Zoom Privacy FAQ
Microsoft Office 365 update channel
How to join a virtual meeting (Teams or Zoom)
MS Teams recordings - adjust settings to share
See all 7 articles
Freshservice Solutions
7
How to make tags, add them to tickets, run reports
article Customizing Helpdesk Statuses
How to edit a requester in Freshservice so they can login through SSID
How to report a ticket/email as "abuse"
What "Status" means and how to "Change Requester" - Freshworks Admin
See all 7 articles
EAB Navigate / Advising Training Dev.
Progress Reports
1
Instructor - Edit Progress Reports
Website Support
2
How to get help if www.advising.colostate.edu is down
Code for Upcoming Events on home page of Advising@CSU
FAQs and How To's - Navigate, etc.
15
How to toggle between Staff and Student role - NAVIGATE
How to include attachments in mass emails to students - NAVIGATE
How to run a report on another advisor/staff person's caseload
What to do when can't login to Navigate
Decision Guide - questions for setting up new users in Navigate/configurations
See all 15 articles
Workflows (Advising Training and Development)
9
Orientation setup - process to forward Access Request tickets to Mike
20221216-ATD-helpdesk-workflow-V2
Advising Newsletter - ticket process workflow
Ticket Handoff to Assessment and technology Team (aka MIKE)
ATD workflow for Open tickets
See all 9 articles
Archive
2
ATD Helpdesk Workflow - Freshservice
Projects tracking workflow - V2 (FINAL)
Templates
1
Advising News - template folder in Teams
Kiosk-how-to
0
Catalog
Computer Accesories
3
Bluetooth Keyboard and mouse options
Available HP Monitor Options
Ergonomic Mouse Options
Connection and Network issues
PC
0
HR
HR policies
0
Finance
Finance policies
0
Facilities
Facilities policies
0
