Freshservice Solutions

How to make tags, add them to tickets, run reports
How to make tags and add them to tickets so in any ticket if you go at thend of ticket properties and write any word in the tag section     ...
Fri, 16 Sep, 2022 9:37 AM
article Customizing Helpdesk Statuses
Fri, 16 Sep, 2022 9:36 AM
How to edit a requester in Freshservice so they can login through SSID
Visit Admin page go to "Requester" page Search requester you want to edit Select "Change User Information" link ...
Fri, 13 Jan, 2023 11:47 AM
How to report a ticket/email as "abuse"
Forward original email that created the ticket to eabuse@colostate.edu or acns_abuse@Mail.colostate.edu If it was for ATD group, then: The origi...
Thu, 26 Jan, 2023 3:31 PM
What "Status" means and how to "Change Requester" - Freshworks Admin
Status Resolved – closes a ticket without automatically sending them a message (preference) Closed – closes a ticket and automatically sends user a me...
Thu, 2 Mar, 2023 1:12 PM
How to create report on tickets based on Tags - Fresh Service
Reporting / Analytics button open an archived report with similar filters click "Clone Report" dropdown save report with unique name ...
Thu, 13 Apr, 2023 1:01 PM
Statuses - how to Edit
Admin / Fresh Service Management / Field Manager / Ticket Fields
Fri, 10 May, 2024 3:23 PM