Freshservice Solutions
How to make tags and add them to tickets
so in any ticket if you go at thend of ticket properties
and write any word in the tag section
...
Fri, 16 Sep, 2022 9:37 AM
Visit Admin page
go to "Requester" page
Search requester you want to edit
Select "Change User Information" link
...
Fri, 13 Jan, 2023 11:47 AM
Forward original email that created the ticket to eabuse@colostate.edu or acns_abuse@Mail.colostate.edu
If it was for ATD group, then:
The origi...
Thu, 26 Jan, 2023 3:31 PM
Status
Resolved – closes a ticket without automatically sending them a message (preference)
Closed – closes a ticket and automatically sends user a me...
Thu, 2 Mar, 2023 1:12 PM
Reporting / Analytics button
open an archived report with similar filters
click "Clone Report" dropdown
save report with unique name ...
Thu, 13 Apr, 2023 1:01 PM