• To change the auto-responder email that goes out when requesters issue tickets, follow these steps:
    1. Navigate to Admin > Global Settings > Email Notifications.
    2. Use the toggle to enable/disable notifications for specific activities.
    3. Click on the notification you want to customize.
    4. Modify the email content using placeholders (dynamic fields).
    5. Save your changes.
    Additionally, if you need to configure workspace-specific notifications:
    1. Go to Admin > Workspace Settings > Email Notifications.
    2. Enable notifications relevant to the workspace, such as "Ticket assigned to group."
    3. Customize the email templates as needed.
    4. Save the updates.
    This ensures your customers receive prompt acknowledgment when a new ticket is created.