Forward original email that created the ticket to eabuse@colostate.edu or acns_abuse@Mail.colostate.edu
If it was for ATD group, then:
The original email can forwarded as an attachment from the advising_eab_navigate_tech_support@colostate.edu mailbox
https://outlook.office.com/mail/advising_eab_navigate_tech_support@colostate.edu