CSU Collaborative for Student Achievement

ATD staff completes all steps they are able including orientation dashboard enrollment - For Advisors/ASCs, they also get access to http://advising.colo...

ticket should come in through the Communication request form any type of ticket can be a request to include in the newsletter steps to label and sort...

Supporting tickets with the issues assignment SAN Updates to Mike's team the current tickets coming to ATD is fine when ATD has a question send a n...

Updated 2/23/24 visit "open" tickets on Freshservice home page: assign ticket to "Advising Training/ Development..." and fil...

1. First - export a list of active users, send to HR (Matt Smith) to get a report of who is inactive, then do following steps to batch unenroll them (that a...

1. - email the issue to the ATD ticket email, atpd@csucollaborative.freshservice.com - you will be the requester of the ticket - go ahead and change ...

Projects tracking workflow - V3         Defining Projects A project is a temporary endeavor undertaken to create a unique product, service or result....