Workflows (ATD) - SOPs
Statuses in Freshservice:
Open -
after they submit ticket
Tickets switch to open after a requester responds or a supervisor approves request
...
Tue, 21 Apr, 2026 2:01 PM
Notes about generic accounts and admin:
- please refer to the folder for updates instead of specific files
folder link at https://colosta...
Wed, 15 Jul, 2026 1:43 PM