Defining Projects
A project is a temporary endeavor undertaken to create a unique product, service or result.
PMI, PMBOK sixth Edition, p.4

Examples in the context of this unit :Training session suggestions, Presentation request & Meeting agenda items.
  • latoya’s Project manager for the different tickets listed as projects.
  • John is support
     

Workflow

  • Any tickets submitted that meets the classification of project ( training session topic, presentation request, or meeting agenda) is labeled with the status of Project. 
  • the agent on the ticket would be updated Latoya Noel
  • Once that project manager has started working on the ticket the status label will be change to "project in process" 
    • Project in process status indicated that the project manager is aware of the ticket and action has been taking to resolve the ticket.

Note: Ticketing system purpose is to track communication and support request in a central location for the ATD team collaboration and support.

  1. In the notes of the ticket project a link for MS teams project tracker will be provided.
  2. In the Ms Teams Project tracker post the ticket number for reference
  3. When request has been fulfilled the project manger will updated the status to resolved
  4. If a project ticket hasn’t been started after week John will send a team message with the ticket number/URL- for accountability
  5. If a project manager needs to follow up with requester the original ticket will be reopen.